calls recordings with cc

saidmsl

Joined
Nov 20, 2008
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#1
Hi,
have enabled call recordings in queue and calls are recorded
however, in the monitoring list, i see only :
Date Time Source Destination Duration Type Message
2009-11-24 20:54:41 - 2 00:00:14 queue - total Listen Download
2009-11-24 20:53:51 - 2 00:00:14 queue - total Listen Download
2009-11-24 20:52:33 - 2 00:01:15 queue - total Listen Download


source : -
destination : no queue
type : queue-total

how do i know which agent it is? which number it is?
 

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