Calls being dropped

craigw

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May 19, 2010
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#1
I am using Elastix 1.6-12 with an AudioCodes MP-118 gateway. This afternoon I updated the firmware in the gateway from 5.4 to 5.8. Since I did that update if someone calls in and there is a pause in the conversation more than a second or two, the call is dropped. I am not sure if the problem is the gateway or Elastix but I need help ASAP to get to the bottom of this. Thanks!!
 

agidi

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Jan 13, 2008
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#2
Well if it was working fine before the firmware upgrade. Then its most likely it. Try a downgrade if its safe.
best luck
 

craigw

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May 19, 2010
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#3
I tried to roll back to the old firmware and the old ini that had worked earlier before the upgrade. We are still having problems with incoming calls dropping. HELP!!!
 

craigw

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#4
I have this issue solved. The problem was on the gateway, NOT Elastix. Again we have an AudioCodes MP-118 gateway. To fix the problem I went into the gateway UI under Configuratio>Protocol Configuration>SIP Advanced Parameters>Advanced Parameters. Under there is a section called Disconnect and Answer Supervision. Under that section is a setting called Disconnect Call on Silence Detection. It was set to Yes and I changed it to No and now we are not having problems with dropped calls.
 

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