Caller Position Announcements not work

johnme

Joined
Nov 28, 2008
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#1
Hi

I'm trying to setup Caller Position Announcements and this is my queues_additional.conf

[1000]
announce-frequency=15
announce-holdtime=yes
eventmemberstatus=no
eventwhencalled=no
joinempty=yes
leavewhenempty=no
maxlen=0
monitor-type=mixmonitor
monitor-format=wav
music=default
periodic-announce-frequency=0
queue-callswaiting=queue-callswaiting
queue-thankyou=queue-thankyou
queue-thereare=queue-thereare
queue-youarenext=queue-youarenext
retry=0
strategy=ringall
timeout=0
wrapuptime=0
member=Local/200@from-internal/n,0
member=Local/201@from-internal/n,0
member=Local/202@from-internal/n,0
member=Local/203@from-internal/n,0
member=Local/204@from-internal/n,0
member=Local/205@from-internal/n,0
member=Local/206@from-internal/n,0
member=Local/210@from-internal/n,0

It doesn't work at all.
I'm using elastix 1-3-2
Can someone please tell me where is the wrong, or where to look for?

Thanks john
 

johnme

Joined
Nov 28, 2008
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#2
Hi

I found the solution finally by my self after some tests.

So. If you need to have 'Caller Position Announcements' to work, then you should set the 'agent timeout' to something lower or the same in seconds as the 'Caller Position Announcements'.

Thanks
John
 

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