Caller Position Announcements not work

Discussion in 'General' started by johnme, Jun 1, 2010.

  1. johnme

    Joined:
    Nov 28, 2008
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    Hi

    I'm trying to setup Caller Position Announcements and this is my queues_additional.conf

    [1000]
    announce-frequency=15
    announce-holdtime=yes
    eventmemberstatus=no
    eventwhencalled=no
    joinempty=yes
    leavewhenempty=no
    maxlen=0
    monitor-type=mixmonitor
    monitor-format=wav
    music=default
    periodic-announce-frequency=0
    queue-callswaiting=queue-callswaiting
    queue-thankyou=queue-thankyou
    queue-thereare=queue-thereare
    queue-youarenext=queue-youarenext
    retry=0
    strategy=ringall
    timeout=0
    wrapuptime=0
    member=Local/200@from-internal/n,0
    member=Local/201@from-internal/n,0
    member=Local/202@from-internal/n,0
    member=Local/203@from-internal/n,0
    member=Local/204@from-internal/n,0
    member=Local/205@from-internal/n,0
    member=Local/206@from-internal/n,0
    member=Local/210@from-internal/n,0

    It doesn't work at all.
    I'm using elastix 1-3-2
    Can someone please tell me where is the wrong, or where to look for?

    Thanks john
     
  2. johnme

    Joined:
    Nov 28, 2008
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    Hi

    I found the solution finally by my self after some tests.

    So. If you need to have 'Caller Position Announcements' to work, then you should set the 'agent timeout' to something lower or the same in seconds as the 'Caller Position Announcements'.

    Thanks
    John
     

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