Call Waiting issue, help needed plz...

kess

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Dec 2, 2009
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#1
Hi all guys,
I have the following:
- 1 Queue containing some extensions

I need that:
- When someone calls that Queue and no one is present, after 20 seconds the call goes to voicemail of extension 12
- When someone calls that Queue and everybody is at the phone, the caller is put on hold and all the extensions are warned until one of the agents becomes free. The first free extension, will get the incoming call.

What I get now:
- When someone calls that Queue and no one is present, after 20 seconds the call goes to voicemail of extension 12 (exactly what I want)
- When someone calls that Queue and everybody is at the phone, one of the extensions is warned and after 20 seconds to voicemail of extension 12

I've tried to reach that configuration by using:
- Ring Groups
- Follow Me
- Queues

The one that comes the nearest to the expected result is to use Queues, what am I missing ?

Any help appreciated.
Thank you,
bye Kess.
 

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