call queue stats

[franklin]

I see the Graphic Report for Call Queue. Is there a way to tell how long each call held in-queue before being answered?

 

[circuitid]

Asternic Call Center Stats can provide you with that information along with other queue statistics. There is a GPL version that you can download and install that will work with Elastix. You can download it here:

http://www.asternic.biz/

 

[fmvillares]

you could also try queuemetrics call center suite...
www.queuemetrics.com

 

[Wood]

OrderlyStats is an application that provides analysis on all sorts of call information. If you are concerned with how long calls are waiting have a look at OrderlyQ - its a cunning application that tells callers to call back at a certain time and reserves a place at the start of the queue for them so they get answered straightaway when they call back at the allotted time. More info on both at www.orderlyq.com