- Oct 22, 2010
I am a running 1.6 box. Have 1 Polycom IP335 assigned as a static agent in a queue set to ringall. Have Skip Busy Agents set to No. This should mean that the phone will be presented with another incoming call in the queue when it is on with another caller. Calls should theoretically ring through to the limit of 30, which is how many calls Polycom says the phone can queue up. But it is the same when set to Yes or No. The phone is only presented with the next call in queue when it releases its current call. Running VOIP. I want to use the queue with Asternic Stats, but Asternic does not work on a Ring Group. Any insight? Thanks.