Call pickup!!!! please help!!

zurqui

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Jul 3, 2010
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#1
Hello team

First, I would like to give you my thanks for all your help you gave me in the past, you rock guys, in special Dicko :)

So team, i have the following issue, I have Elastix 2.xx running in production doing very well.

I need to configure some pickup groups having negative results; I did the following steps, with a group of 5 extensions:

1. I configured the pickgroup "2" in each extensions
2. I'm using the default *8 feature to pickup the calls

However, it's not working, when I dialed *8 in one of the phones listed, I received a error tone.

Could some one explain me how is the correct way to configure this? Or if I'm forgeting something?

BTW; the direct pickup "**+ext. number" is not working also.



Thanks

Zurqui
 

fmvillares

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#2
u have the call group also filled with the 2 option??? or maybe the automagical options get filled by itself
 

zurqui

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#3
I went to the extension options, pickupgroup option and put the "2" there.

I need to do something more besides that?

Zurqui
 

fmvillares

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#4
Re: Re:Call pickup!!!! please help!!

read again u have 2 fields to populate....freepbx automagical help its good to read also...
 

jgutierrez

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#5
zurqui,
on both extensions, you will need to configure both pickup group and call group to 2.
Then try again, append the CLI output to see what is going on
 

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