Call pickup!!!! please help!!

Discussion in 'General' started by zurqui, Mar 15, 2011.

  1. zurqui

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    Hello team

    First, I would like to give you my thanks for all your help you gave me in the past, you rock guys, in special Dicko :)

    So team, i have the following issue, I have Elastix 2.xx running in production doing very well.

    I need to configure some pickup groups having negative results; I did the following steps, with a group of 5 extensions:

    1. I configured the pickgroup "2" in each extensions
    2. I'm using the default *8 feature to pickup the calls

    However, it's not working, when I dialed *8 in one of the phones listed, I received a error tone.

    Could some one explain me how is the correct way to configure this? Or if I'm forgeting something?

    BTW; the direct pickup "**+ext. number" is not working also.



    Thanks

    Zurqui
     
  2. fmvillares

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    u have the call group also filled with the 2 option??? or maybe the automagical options get filled by itself
     
  3. zurqui

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    I went to the extension options, pickupgroup option and put the "2" there.

    I need to do something more besides that?

    Zurqui
     
  4. fmvillares

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    Re: Re:Call pickup!!!! please help!!

    read again u have 2 fields to populate....freepbx automagical help its good to read also...
     
  5. jgutierrez

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    zurqui,
    on both extensions, you will need to configure both pickup group and call group to 2.
    Then try again, append the CLI output to see what is going on
     

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