Call Pickup Help

tknman0700

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Oct 30, 2009
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#1
I have call pickup enabled and it seems to be working fine if user 6000 calls 6001 - 6002 can pickup the call by dialing **6001 but if a call comes in and is directed to a ring group the function does not work the same. Can anyone help me understand why this is?

Thanks
 

emozzino

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#2
Try *8?
 

tknman0700

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#3
I am not sure I understand the difference in *8 and the ** option... but when I dial *8 I just get a busy tone - the feature is enabled.

The problem is that in extensions_additional.conf in [app-pickup] there is no entry for the pattern..

Here is a small sample...

exten => **6001,1,Pickup(6001)
exten => **6001,n,Pickup(6001@from-internal)
exten => **6001,n,Pickup(6001@from-did-direct)
exten => **6001,n,Pickup(FMPR-6001)
exten => **6001,n,Pickup(FMPR-6001@from-internal)
exten => **6001,n,Pickup(FMPR-6001@from-did-direct)
exten => **6001,n,Pickup(6400@from-internal)
exten => **6001,n,Pickup(6402@from-internal)
exten => **6001,n,Pickup(6407@from-internal)
exten => **6001,n,Pickup(6409@from-internal)
exten => **6001,n,Hangup

What is missing is an entry like this...
exten => **6001,n,Pickup(6402@ext-group)

I have edited that file for one extension and verified this to be the case.. but I dont understand how to easily accommodate this functionality for future extensions and I dont want to change this file because bad things will happen if someone makes ui changes.

Thoughts?
 

tknman0700

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#4
This actually isnt a good fix because that would mean that it would pickup any call headed to the ring group so it may be slightly misleading in my above example. I am not sure there is a good way to do this because the call for ext 6001 is in the ext-group context so I am not sure how you get to the call on the extension.
 

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