Call Forward - Ring Groups

Discussion in 'General' started by activecks, Nov 10, 2009.

  1. activecks

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    Ok, this used to work.....

    if you created a ring group and had a list of extensions...

    ex:

    Code:
    1000
    1001
    1002
    1003
    Then fail-over instructions, things would work as your GUI instructs. Call Forwarding would not function. But that was fine, because if you set it up as instead:

    Code:
    1000#
    1001
    1002
    1003
    The # at the end of 1000 would allow you to perform a CF from ext 1000 and any calls coming into the ring group would obey the call forward. But now that doesn't work. Here is my setup:

    Code:
    RingGroup 3000 (7 second ring time):
    2000#
    Fail-Over Destination:
    Code:
    RingGroup 3001 (13 second ring time):
    2000#
    2001
    2002
    2003
    2004
    Fail-Over Destination:
    Code:
    Voicemail: Ext 2000
    That gives the first operator 7 seconds to get the call, if she is unable to, The other operators will get a chance as well for 13 seconds after the initial 7. But for after hours, meetings, lunch, holidays, training sessions, emergancies... things like that; she needs to be able to forward to a variety of different locations. so "Schedules" will not work. They also go to lunch not quite at the exact time every day.

    I have never used a Follow-Me before, and couldn't find that much documentation or demonstration of "FollowMe RingAllv2" but if i read it right, it could possibly do what I wanted. But I am not sure so don't quote me on it.
     
  2. activecks

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    Couple weeks and no answer.

    Does anyone understand what is going on here?
     
  3. activecks

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  4. activecks

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    Bump . I still need help with this issue.
     

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