Call Forward - Ring Groups

activecks

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Jul 16, 2009
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#1
Ok, this used to work.....

if you created a ring group and had a list of extensions...

ex:

Code:
1000
1001
1002
1003
Then fail-over instructions, things would work as your GUI instructs. Call Forwarding would not function. But that was fine, because if you set it up as instead:

Code:
1000#
1001
1002
1003
The # at the end of 1000 would allow you to perform a CF from ext 1000 and any calls coming into the ring group would obey the call forward. But now that doesn't work. Here is my setup:

Code:
RingGroup 3000 (7 second ring time):
2000#
Fail-Over Destination:
Code:
RingGroup 3001 (13 second ring time):
2000#
2001
2002
2003
2004
Fail-Over Destination:
Code:
Voicemail: Ext 2000
That gives the first operator 7 seconds to get the call, if she is unable to, The other operators will get a chance as well for 13 seconds after the initial 7. But for after hours, meetings, lunch, holidays, training sessions, emergancies... things like that; she needs to be able to forward to a variety of different locations. so "Schedules" will not work. They also go to lunch not quite at the exact time every day.

I have never used a Follow-Me before, and couldn't find that much documentation or demonstration of "FollowMe RingAllv2" but if i read it right, it could possibly do what I wanted. But I am not sure so don't quote me on it.
 

activecks

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#2
Couple weeks and no answer.

Does anyone understand what is going on here?
 

activecks

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#3
Bump
 

activecks

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#4
Bump . I still need help with this issue.
 

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