Call Center some problems!

gdormm

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Jan 9, 2008
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#1
Hi can someone tell me why when i configure the queue group i set the member status to Yes but after pressing submit it's back to No? Also i receive calls on the agents but they appear Off line in the Agent section and the call is marked as abandoned and no info in the Login Logout section too?Any ideas will be good!

I also see this in the cli:
-- Remote UNIX connection disconnected
== Connect attempt from '127.0.0.1' unable to authenticate
== Parsing '/etc/asterisk/manager.conf': Found
== Parsing '/etc/asterisk/manager_additional.conf': Found
== Parsing '/etc/asterisk/manager_custom.conf': Found

Thanks.
 

gdormm

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Jan 9, 2008
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#2
OK version 1.4 from sourcforge fix some issues!Restarting the dialer service fix authentication problem for admin.But still can see the incoming call in agent page i get his error in the apache ssl_error_log:

[Fri Mar 13 16:36:40 2009] [error] [client XX.XX.XX.XX] PHP Notice: Undefined variable: device in /var/www/html/modules/agent_console/libs/paloSantoAgentConsole.class.php on line 1507, referer: https://pbx/?menu=agent_console


This is when i access Agent page:

XX.XX.XX.XX- - [13/Mar/2009:16:36:44 +0200] "POST /?menu=agent_console HTTP/1.1" 200 1399
 

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