Call Center Reports, Script and PBX Monitoring

raseclee

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May 6, 2009
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#1
Hi,

Im having a problem on call detail reports under Call Center reports. Apparently, on the PHONE tab, it shows nothing. I think it should show the caller id of outbound/inbound number.

And on the Ingoing Calls tab for QUEUES, you can input the scripts on all the queues but when the agents were logged-in on the agent console, it did'nt show up.

And last, under the PBX Menu, on the MONITORING tab. Only the Administrator group can access it. When tried under different group it shows nothing too.

Pls. help in solving this as we have already a running campaign.

Thanks.
 

raseclee

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May 6, 2009
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#2
Hi, again.

Is there any way we can have change the status of a call in call report?

We need a summary reports that shows the following:

Total Calls
Failed calls
Answering Machine
Busy
Live/Human
Disconnected

Is it possible to edit the status so that we could come up with a summary?

Thanks again for the help.
 

raseclee

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#3
Hi,

We are having a difficult time in pulling out a recording. When doing an auto-dial campaign, instead of showing up the DNIS in PBX Monitoring tab, it shows the Queue number. Is there any way we could edit the said feature so that we can easily see the recording?

Thanks.
 

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