Hi, Im having a problem on call detail reports under Call Center reports. Apparently, on the PHONE tab, it shows nothing. I think it should show the caller id of outbound/inbound number. And on the Ingoing Calls tab for QUEUES, you can input the scripts on all the queues but when the agents were logged-in on the agent console, it did'nt show up. And last, under the PBX Menu, on the MONITORING tab. Only the Administrator group can access it. When tried under different group it shows nothing too. Pls. help in solving this as we have already a running campaign. Thanks.