Call Center OutGoing Call Issues

Discussion in 'General' started by itmanager, Sep 29, 2008.

  1. itmanager

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    Agent Screen Shows No Active Calls Time Display :00:00:00

    How to resolve this issue!!!!
     
  2. aacm

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    Can you be more specific, when exactly happen? with a connected call or when?
     
  3. weakswitch

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    Hello, i have exactly the same problem.

    I think my outbound campaign's csv aint correct... i tryied every method and nothing works for me.

    Do someone have any .csv file as sample then i can upload it?

    Regards, Switch.

    ---------------------------------------------
    Edit 11.02.2009
    ---------------------------------------------

    I still can't upload csv file it shows a "No Data" csv file. But all my records were correctly uploaded!

    with ssh:
    mysql -p
    <enter password>
    use call_center
    "database changed"
    select * from calls

    I still can't autodial out. I can see "No Active Calls" in the Agent console why??

    Everything else work fine but it looks like a bugg.. Please help!!

    Regards, Switch.
     
  4. weakswitch

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    It's ok now i had same extension number as agent number.

    I have a last question. we can save a formular while calling but my question is.. where to show all the formular for wich campaign please?

    Sorry for my english. Thank's in advance.
     
  5. jonatandirocca

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    Yo he tenido problemas para subir archivos con browsers bajo windows, no se por que los sube mal. Proba subirlos desde cualquier S.O. linux, directamente con el Konkeror me funciono.
     
  6. jgutierrez

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    Intenta con el Mozilla Firefox desde Windows
     

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