call center outbound lead format

itmanager

Joined
Jun 1, 2008
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#1
Hi ,
could you please send me sample or example lead model of outgoing campaign in call center module.calls are inactive but campaign is active also agents are active

Thanks & Regards
MGR
 

ciacho

Joined
Jun 23, 2008
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#2
I have the same problem.
I create campaign with outgoing number list.
Campaign is active, agents are logged in Agent Console and softphones (music is playing).

In agent console I see:

No Active Call 00:00:00

Buttons: Hung up, Transfer are inactive.

I have started sevice elastixdialer.

I see, that when I logged in Agent Console and softphone; in 'Agents' menu status is still Off Line.

What should I do?
 

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