Call Center not working,no forms,no calls(resolved

PeterM.

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#1
Call Center not working.
Call-Button-> blank page
Forms--> blank page

Agent-Login--> OK
Button: Braek-->OK
Button: vtiger -->OK
Lougout--->OK
csv upload ok
view csv data:
Test Test Test
Phone Name Customer Address Status Call Agente Date & Time Duration(Seg) Vorname Name Datum
10000 Peter Failure

Elastix-1.5.2.2
Call-Center 1.4

OS Debian 4.0
Browser Iceweasel
 

PeterM.

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#2
Re:Call Center not working..no forms ..no calls

anybody cannot help??
 

jgutierrez

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#3
Re:Call Center not working..no forms ..no calls

Hello, as you know Elastix 1.5 doesn't support anymore zaptel, it uses DAHDI, callcenter 1.4 supported only zaptel, so that is why it is not working with Elastix 1.5, callcenter 1.5 is not yet ready, but you may do the following to fix it:

1. go to:
http://elastix.svn.sourceforge.net/...tras/trunk/call_center/dialer_process/dialer/
2. stop the dialer: service elastixdialer stop
3. Download & replace DialerProcess.class.php and GestorLlamadasEntrantes.class.php into your server, those files are located at /opt/elastix/dialer/, just make sure that the owner is set to asterisk and the permissions are 644 for both files
4. login into mysql
mysql -uroot -peLaStIx.2oo7
use call_center;
alter table calls add column date_init date,add column date_end date, add column time_init time, add column time_end time;
5. start the dialer
service elastixdialer start
 

PeterM.

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#4
Re:Call Center not working..no forms ..no calls

not works

Call-Button-> blank page
Forms--> blank page
Script--OK

Agent-Login--> OK
Button: Braek-->OK
Button: vtiger -->OK
Lougout--->OK
csv upload ok

Agent Logout--> check the Campaigns List csv-Data--->Campaign is finish

Anrufen Anrufen
Phone Name Customer Address Status Call Agente Date & Time Duration(Seg) Name Vorname
10000 Peter Failure
 

jgutierrez

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#5
Re:Call Center not working..no forms ..no calls

Provide me access (ssh and https) into your server, it should work without any trouble, write me to:

jgutierrez@palosanto.com
 

PeterM.

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#6
Re:Call Center not working..no forms ..no calls

I have install CallCenter 1.5. It does not work. Same Problem.

Agent Logout--> check the Campaigns List csv-Data--->Campaign is finish


in the appendix: dialerd.log

can anyone help?

2009-04-18 17:55:02 : Main log opened correctly
----------------------------------------
Marcador predictivo en PHP
(PHP implementation, v1.0)
Powered by Palosanto Solutions

Please report bugs/issues at:
a_villacis@palosanto.com
----------------------------------------
2009-04-18 17:55:02 : Main log located at /opt/elastix/dialer/dialerd.log
2009-04-18 17:55:02 : (ProcessMonitor) PID = 3340, monitor started normally
2009-04-18 17:55:02 : (DialerProcess) starting up process...
2009-04-18 17:55:02 : (DialerProcess) Usando host de base de datos: localhost
2009-04-18 17:55:02 : (DialerProcess) Usando host de Asterisk Manager: 127.0.0.1
2009-04-18 17:55:02 : (DialerProcess) Usando duración de sesión Asterisk de : 00 segundos.
2009-04-18 17:55:02 : (DialerProcess) Usando tiempo de contestado (inicial) de : 8 segundos.
2009-04-18 17:55:02 : (DialerProcess) Usando umbral de llamada corta: 10 segundos.
2009-04-18 17:55:02 : (DialerProcess) INFO: Iniciando sesión de control de Asterisk...
2009-04-18 17:55:02 : (DialerProcess) INFO: sistema actual sí puede registrar ID de campaña entrante.
2009-04-18 17:55:02 : (DialerProcess) PID = 3343, process started normally
2009-04-18 17:55:02 : (DialerProcess) DEBUG: (campania 28 cola 600) se pueden colocar un máximo de 1 llamadas...
2009-04-18 17:55:02 : (DialerProcess) DEBUG: (campania 28 cola 600) total de llamadas a generar: 1
2009-04-18 17:55:02 : (DialerProcess) DEBUG: generando llamada
Destino..... 90034xxxxxxx
Cola........ 600
Contexto.... from-internal
Trunk....... misdn/1/$OUTNUM$
Plantilla... misdn/1/$OUTNUM$
Caller ID... (no definido)
Cadena de marcado misdn/1/90034xxxxxxx
2009-04-18 17:55:02 : (DialerProcess) DEBUG: hangup:
params => Array
(
[Event] => Hangup
[Privilege] => call,all
[Channel] => mISDN/1-u2
[Uniqueid] => 1240070102.1
[Cause] => 17
[Cause-txt] => User busy
)

2009-04-18 17:55:02 : (DialerProcess) DEBUG: originateresponse:
params => Array
(
[Event] => OriginateResponse
[Privilege] => call,all
[ActionID] => 3343-28-31
[Response] => Failure
[Channel] => misdn/1/90034xxxxxxx
[Context] => from-internal
[Exten] => 600
[Reason] => 5
[Uniqueid] => <null>
[CallerID] => <unknown>
[CallerIDNum] => <unknown>
[CallerIDName] => <unknown>
)

2009-04-18 17:55:02 : (DialerProcess) DEBUG: llamada falla en ser colocada luego de 0 s. de espera.
2009-04-18 17:55:02 : (DialerProcess) DEBUG: Información sobre no-éxito de OriginateResponse:
Array
(
[Event] => OriginateResponse
[Privilege] => call,all
[ActionID] => 3343-28-31
[Response] => Failure
[Channel] => misdn/1/90034xxxxxxx
[Context] => from-internal
[Exten] => 600
[Reason] => 5
[Uniqueid] =>
[CallerID] => <unknown>
[CallerIDNum] => <unknown>
[CallerIDName] => <unknown>
)

2009-04-18 17:55:06 : (DialerProcess) DEBUG: (campania 28 cola 600) se pueden colocar un máximo de 1 llamadas...
2009-04-18 17:55:26 : (DialerProcess) DEBUG: hangup:
params => Array
(
[Event] => Hangup
[Privilege] => call,all
[Channel] => SIP/2000-08b45680
[Uniqueid] => 1240070054.0
[Cause] => 16
[Cause-txt] => Normal Clearing
)

2009-04-18 17:55:38 : (DialerProcess) DEBUG: estado actual de campañas => Array
(
[campanias] => Array
(
)

[llamadas] => Array
(
)

)

2009-04-18 17:55:38 : (DialerProcess) DEBUG: estado actual de llamadas esperadas => Array
(
[600] => 0
)

2009-04-18 17:56:10 : (DialerProcess) DEBUG: estado actual de campañas => Array
(
[campanias] => Array
(
)

[llamadas] => Array
(
)

)

2009-04-18 17:56:10 : (DialerProcess) DEBUG: estado actual de llamadas esperadas => Array
(
[600] => 0
)

2009-04-18 17:56:42 : (DialerProcess) DEBUG: estado actual de campañas => Array
(
[campanias] => Array
(
)

[llamadas] => Array
(
)

)

2009-04-18 17:56:42 : (DialerProcess) DEBUG: estado actual de llamadas esperadas => Array
(
[600] => 0
)

2009-04-18 17:57:15 : (DialerProcess) DEBUG: estado actual de campañas => Array
(
[campanias] => Array
(
)

[llamadas] => Array
(
)

)

2009-04-18 17:57:15 : (DialerProcess) DEBUG: estado actual de llamadas esperadas => Array
(
[600] => 0
)
 

jgutierrez

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#7
Re:Call Center not working..no forms ..no calls

ok,
from the logs, I can see that on the campaign, yo have setup it to dial to 90034xxxxxxx

1. I suppose that you have masked the realnumbers with x, that is correct?
2. Don´t use 9 as a prefix, the dialer wont use the outbound routes that you have defined on elastix, the number to be dialed should be 0034xxxxxxx, and NOT 90034xxxxxxx
 

PeterM.

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#8
Re:Call Center not working..no forms ..no calls

Thanks for the help. CallCenter works!!!
csv-File:
90034xxxxxxx,(9 ist prefix) --> does not work
003xxx -->it works

(masked the realnumbers with x)
 

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