Call center module does not work

Discussion in 'General' started by edson, Aug 5, 2008.

  1. edson

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    :( I installed Elastix 1.0 and Call center module.
    I cannot made it work!
    When I use Agent Console, it calls the correct extension,
    then asks for a password, and says "Agent logged in",
    and it never enters the Agent console as shown in the Call center manual.
    Can anyone help me!
    How can I view the data I have uploaded to the campaign?

    Thanks in advance
     
  2. edson

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    I think the Call Center module - Agent Login has an error!
    When the agent logs in, it receives a sucessful login message, but
    if you go to the agents tab, it does not show the agent logged in.
    And then asterisk shows an endless:

    ---------------------------------------------------------------------------
    [pre]
    -- Executing [*88881@from-internal:1] Set("SIP/9003-098b8418", "AGENTNUMBER=1") in new stack<br>
    -- Executing [*88881@from-internal:2] NoOp("SIP/9003-098b8418", "AgentNumber is 1") in new stack<br>
    -- Executing [*88881@from-internal:3] AgentLogin("SIP/9003-098b8418", "1") in new stack<br>
    -- <SIP/9003-098b8418> Playing 'agent-pass' (language 'en')<br>
    == Parsing '/etc/asterisk/manager.conf': Found<br>
    == Parsing '/etc/asterisk/manager_additional.conf': Found<br>
    == Parsing '/etc/asterisk/manager_custom.conf': Found<br>
    == Manager 'admin' logged on from 127.0.0.1<br>
    == Manager 'admin' logged off from 127.0.0.1<br>
    -- <SIP/9003-098b8418> Playing 'agent-loginok' (language 'en')<br>
    == Parsing '/etc/asterisk/manager.conf': Found<br>
    == Parsing '/etc/asterisk/manager_additional.conf': Found<br>
    == Parsing '/etc/asterisk/manager_custom.conf': Found<br>
    == Manager 'admin' logged on from 127.0.0.1<br>
    == Manager 'admin' logged off from 127.0.0.1<br>
    -- Started music on hold, class 'default', on SIP/9003-098b8418<br>
    == Agent '1' logged in (format ulaw/ulaw)<br>
    == Parsing '/etc/asterisk/manager.conf': Found<br>
    == Parsing '/etc/asterisk/manager_additional.conf': Found<br>
    == Parsing '/etc/asterisk/manager_custom.conf': Found<br>
    == Manager 'admin' logged on from 127.0.0.1<br>
    == Manager 'admin' logged off from 127.0.0.1<br>
    [/pre]
    -------------------------------------------------------------------------------------
     
  3. juangallego

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    I have the same problem agent console doesn't shows after agent login in.
    Even the agent in asterisk console appears logged into the queue (show agents).

    I activated php error log and when I submit the agent login form, the following messages appears in the php log:

    [11-Aug-2008 03:23:15] Mon, 11 Aug 2008 03:23:15 +0000 - Got event.. newchannel
    [11-Aug-2008 03:23:15] Mon, 11 Aug 2008 03:23:15 +0000 - No event handler for event 'newchannel'
    [11-Aug-2008 03:23:15] Mon, 11 Aug 2008 03:23:15 +0000 - Got event.. newcallerid
    [11-Aug-2008 03:23:15] Mon, 11 Aug 2008 03:23:15 +0000 - No event handler for event 'newcallerid'
    [11-Aug-2008 03:23:15] Mon, 11 Aug 2008 03:23:15 +0000 - Got event.. extensionstatus
    [11-Aug-2008 03:23:15] Mon, 11 Aug 2008 03:23:15 +0000 - No event handler for event 'extensionstatus'

    any ideas? comments?
     
  4. cmrahman

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    I have the same problem. Is there a way to debug this ? Where to look for? Any clue?

    Thanks
     
  5. bobsnoopy

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    disregard.. message posted to wrong forum
     

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