Call Center Module - Campaigns Won't Upload

intouchcsi

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Nov 18, 2010
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#1
My Set-up is as follows from the current ISO:


Kernel
Linux(i386)-2.6.18-194.3.1.el5

Elastix
elastix-2.0.0-57
elastix-firstboot-2.0.0-14
elastix-email_admin-2.0.0-23
elastix-system-2.0.0-38
elastix-asterisk-sounds-1.2.3-1
elastix-vtigercrm-5.1.0-8
elastix-agenda-2.0.0-24
elastix-fax-2.0.0-18
elastix-reports-2.0.0-20
elastix-a2billing-1.3.0-4
elastix-addons-2.0.0-19
elastix-pbx-2.0.0-40
elastix-callcenter-2.0.0-10

RounCubeMail
RoundCubeMail-0.3.1-5

Mail
postfix-2.3.3-2.1.el5_2
cyrus-imapd-2.3.7-7.el5_4.3

IM
openfire-3.5.1-2

FreePBX
freePBX-2.7.0-9

Asterisk
asterisk-1.6.2.13-0
asterisk-perl-0.10-2
asterisk-addons-1.6.2.1-0

FAX
hylafax-4.3.9-0rhel5
iaxmodem-1.2.0-1.1

DRIVERS
dahdi-2.3.0.1-3
rhino-0.99.3-2.beta2
wanpipe-util-3.5.14-0


I have the Call Center module installed, and I am trying to install a Campaign. I set all the fields properly, but I think that my CSV file is the problem.

After trying several different configurations, nothing seems to work. I've seen a few examples online of how to format it, but I have not had luck with any of them.

My hope is that someone can provide a definitive example of how to set the file, so that it will take. I did get one file to take, but the dialer never dialed it, even though it was "started."

We really need to get the dialer to work, so any assistance will be appreciated.


Thank you very much!
 

preack

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Mar 31, 2009
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#2
Sometimes the problem isn't the cvs file, check the output for the file /opt/elastix/dialer/dialerd.log
 

intouchcsi

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Nov 18, 2010
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#3
I finally got the files to go. Had to do with their size, I guess.

I am still having issues getting the dialer to work consistently. Any ideas on that one?

Better yet, do you know a predictive dialer that works stably and dependably with Elastix?

Thanks for the advice!
 

maddy

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Mar 22, 2011
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#4
HI,
I have installed Elastix and Tried to use the Call Center for predictive dialing.I created campaign and assigned the queue to the campaign .I uploaded the CSV file with Phonenumber to dial. But the asterisk CLI throw me an error "Got Sip response from <my provider> "service unavailable". But manually dialing the number is successful through the same provider. Please help me out !
 

fmvillares

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#5
elastix call center modules is a nice and tiny micro call center suite for newbies and ver very small systems...
for profesional use u need vicidial , evolution call center suite or any other paid suites as queuemetrics...ALL NON FREE (except vicidial)
 

fmvillares

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#6
elastix call center modules is a nice and tiny micro call center suite for newbies and ver very small systems...
for profesional use u need vicidial , evolution call center suite or any other paid suites as queuemetrics...ALL NON FREE (except vicidial)
 

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