CALL CENTER HELP

jasong

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Aug 20, 2009
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#1
I almost have everything in the Call Center module working. I can log in I hear on hold music. But it never starts dialing. I have deleted and reinstalled the module several times. I can not get it working to save my life.

Can someone please help.

Elastix 1.5
Call Center 1.5
 

jgutierrez

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Feb 28, 2008
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#2
Paste the following information:

1. Outbound route pattern
2. CSV sample data
3. Logs from the elastix dialer (/opt/elastix/dialer/dialerd.log)
4. The content of the queue queue that you are using (the field that says "static agents")
 

jasong

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#3
Thank you very much for the response. I figured out the problem. I need to add an A before the agents in the queue, to make them dynamic.
 

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