call center delays before answering

boblefeb

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May 29, 2009
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#1
Everytime call center makes a call. The individual answers listens to music for maybe 10 seconds then gets connected with call center. How can Call center immediately be connected with the call? Or better yet can i hear the ringning and immediately be connected?
 

boblefeb

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May 29, 2009
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#2
I also, have tried changing the answer delay in call centers configuration and that didnt work. I have tried altering the extensions_cutom.conf Is there a how to manual for the extensions_custom.conf and all of the answer/calling rules?
 

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