Call Center - Call Flow Question

rb3c

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May 9, 2008
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Hello,

After setting up the Call Center module from the info provided in the Call Center manual, I have a few questions...

Is there a way for the agents' activities, i.e. inbound, outbound calls and breaks, to be recorded without using the campaign feature?

I'm a bit unclear if this can be done.

Any reply from an Elastix rep, or anyone who has successfully used the Call Center module in a production system, to shine some light on this would be much appreciated.


Thanks
 

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