Call Center - Call Flow Question

rb3c

Joined
May 9, 2008
Messages
1
Likes
0
Points
0
#1
Hello,

After setting up the Call Center module from the info provided in the Call Center manual, I have a few questions...

Is there a way for the agents' activities, i.e. inbound, outbound calls and breaks, to be recorded without using the campaign feature?

I'm a bit unclear if this can be done.

Any reply from an Elastix rep, or anyone who has successfully used the Call Center module in a production system, to shine some light on this would be much appreciated.


Thanks
 

Members online

No members online now.

Forum statistics

Threads
30,952
Messages
130,980
Members
17,654
Latest member
janko67
Top