call center - all calls Abandoned

carlos.rav@gmail.com

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Mar 29, 2008
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Hi, I'm tryng to make work the call center module with elastix 1.0-12, only to incomings calls

I made a queue with two statics agents, when I call to the queue... It ring on one phone (round robin), The calls is answered but always appears as Abandoned. Why is it posible?

I tried too with dynamic agents , I have only one agent logget ( https://IP-elastix/?menu=agent_console), but when I call the queue the agent doesn't recibe any call and de caller only heard music onhold.. what's wrong.. why the agents never answer the call?

Thanks in advance

Carlos RAV

pd: Sorry about my english-spanish ;)
 

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