Call center - Agent Console problem

ciacho

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Jun 23, 2008
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#1
Hi,

I've just installed elastix, added extensions:
1000
1001

trunks (dial rules):
0048+XXXXXXXXX
0048+0|XXXXXXXXX

and
outband routes (dial patterns):
0XXXXXXXXX
XXXXXXXXX

All working good, soft phone (x-lite) is connected and i can making calls.

I don't touch 'Inbound Call Control' section without Queues. I put them:

queue number: 123
Static agents:
A1000,0
A1001,0

In Call Center menu I create 2 agents:
number: 1000
number: 1001

and campaign. When I try to login into Agent Console, the mouse indicator is busy and rotate clockwise (I don't get Agent menu), also my softphone is ringing.

In Asterisk console i get this repeat informations:

Code:
Parsing '/etc/asterisk/manager.conf': Found
Parsing '/etc/asterisk/manager_custom.conf': Found
Manager 'admin' logged on from 127.0.0.1
Manager 'admin' logged off from 127.0.0.1
Parsing '/etc/asterisk/manager.conf': Found
Parsing '/etc/asterisk/manager_custom.conf': Found
Manager 'admin' logged on from 127.0.0.1
Manager 'admin' logged off from 127.0.0.1
....
I use Elastix-1.1-Stable-12jun2008.iso and call_center_1.1-1.tar.gz versions.

What should I do to login in agent console?

Regards,
Kris<br><br>Post edited by: ciacho, at: 2008/06/23 18:30
 

cruz

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Jun 24, 2008
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#2
O, it's normal, now you must enter you password. Answer to call and enter you password choosed when create your agent account and press #. Example your password is 202, when your phone will call answer and press 202#
 

ciacho

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Jun 23, 2008
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#3
Thanks for answer.

You have right! I login in my softphone and voila :)
I see the Agent menu and... other problem :|

In campaign menu I upload a csv file with call list numbers.

I check also the call_center database and looks like all is ok, numbers are imported corectly.

I started elastixdialer service, but i can't see the records in agent console menu.
 

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