Call Center 1.1-1 - Agent Console Doesn't Work ?

Discussion in 'General' started by andrea.orazi, Aug 18, 2008.

  1. andrea.orazi

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    Aug 18, 2008
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    Hi All,
    I'm triyng to obtain a micro call center.
    In order to realize it I have downloaded following software:
    Elastix 1.1.8
    CallCenter Module 1.1-1
    And I'm using Mozilla browser 2.0.0.16

    So i did following operations:
    1. Install Elastix
    2. Install CallCenter Module
    3. Created 2 new extensions
    4. Created 2 new agents
    5. Then I try to use Agent Console : After agent Login, and after typing password#
    an error occurs on browser :
    "Error: the XML response that was returned from the server is invalid.
    Received:"

    Why ?

    Thanks in advance for suggestions
     
  2. rafaelantoniolr

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    Re:Call Center 1.1-1 - Agent Console Doesn't Work

    HI andrea.orazi

    I was tested the call center, and I have a call center running with this version:

    Elastix 1.1-6
    Call Center 1.1-1

    The last saturday, i was config on mexico machine the call center an this machine has elastix 1.1-7, at this time i don't config call center 1.1 on elastix 1.1-8.

    Please change your version an make config en test

    RAFAEL ANTONIO LEON
    rafaelantoniolr@yahoo.com
     
  3. andrea.orazi

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    Re:Call Center 1.1-1 - Agent Console Doesn't Work

    Thank you for fast response but unfortunatly is still not working
    This time i installed distro Elastix 1.1-2 and still Call Center Module 1.1-1

    In order to fix sip clients registration problem I used this procedure:

    1) Save current configuration files
    Login as root
    # cd /etc/asterisk
    # mv extensions.conf extensions.conf.DIST
    # mv sip.conf sip.conf.DIST
    # mv iax.conf iax.conf.DIST

    2)Create missing symbolic lynks
    # cd /ect/asterisk
    # ls -s /var/www/html/admin/modules/core/etc/extensions.conf .
    # ls -s /var/www/html/admin/modules/core/etc/sip.conf .
    # ls -s /var/www/html/admin/modules/core/etc/iax .

    3)Reboot system
    # reboot

    4) Created 2 New extensions
    5) Created 2 New Agents
    6) Started 2 Sip Clients -> Now registration is OK
    7) Login in Agent Console type password# on phone and it seems ok, but if sip client
    looses connection with elastix server this error appears again:
    "Error: the XML response that was returned from the server is invalid.
    Received:"

    Only way I found to reset situation is to delete elastix cookies on Agent Browser.
    This until next problem occurs: network, sip client reset, and so on...
     

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