Busy SIP extension when it's not really busy.

eNoisy

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Jul 24, 2010
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#1
Good day,

My system is reporting one SIP extension as busy when it's not busy at all.
It plays the message "The person at extension xxx is on the phone..."

Please help!
 

eNoisy

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#2
Searching a little bit about this problem (haven't find a single clue yet) i found that if a execute 'core show hints' the following lines are displayed among others:

240@ext-local : IAX2/240&Custom:DND2 State:Idle Watchers 0
234@ext-local : SIP/234&Custom:DND23 State:Idle Watchers 2
232@ext-local : SIP/232&Custom:DND23 State:Busy Watchers 3
231@ext-local : SIP/231&Custom:DND23 State:Busy Watchers 0
221@ext-local : SIP/221&Custom:DND22 State:Idle Watchers 4


Extensions 232 and 231 are idle.

I hope it gives a bit more information about my problem as so far no one has been able to reply with a hint.

Thanks again!
 

gblanco

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#3
What kind of phones ( Soft/hard )do you have in this extensions?
What is the status of your trunk ?
 

eNoisy

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#4
I found what the problem was. Thanks anyway Blanco.
The extensions had the DND activated.
 

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