busy or no unavailable Extension

yair_pc

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Sep 12, 2010
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#1
how can i do a action when the extension is busy and different action when is no unavailable.
for example call came in from pstn , ivr1 answer and caller type 5 to transfer to extension 200 if extension 200 busy the caller transfer to ivr2
else the extension ring 30 sec and transfer to ivr-3


elastix 1.5.2
 

talkcross

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Sep 12, 2010
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#2
I have always faked this with a ring group. Not idea but it works.
 

yair_pc

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Sep 12, 2010
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#3
i can not find the way to do tihs with ring group

ring group transfer the caller to extentsion and can not be able to distinguish between

busy and unavailable
 

andyshawn

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Apr 3, 2009
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#4
Have you tried setting up a follow-me for the ext? So that way, if ext 200 is called and it is busy or unavailable, ext 200 follow-me should be configured to route to ivr-2.
 

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