Broadcast messages with Elastix

Discussion in 'General' started by uhtann, Jan 28, 2011.

  1. uhtann

    Joined:
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    I'm have 2 Elastix with same version of Asterisk - 1.4.36 Elastix - 1.6.2-27 CallCenterModule - 1.5-3.9
    First is in laboratory, Second is working PBX.

    Read this manual and broadcasting work on Elastix1.
    elastixCLI> agent show online
    1000 (IVR Outbound 1) available at '4901@from-internal' (musiconhold is 'default')
    1001 (IVR Outbound 2) available at '4902@from-internal' (musiconhold is 'default')
    1002 (IVR Outbound 3) available at '4903@from-internal' (musiconhold is 'default')
    1003 (IVR Outbound 4) available at '4904@from-internal' (musiconhold is 'default')
    4 agents online *
    elastixCLI>* queue show 4006
    4006 has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime), W:0, C:0, A:0, SL:0.0% within 0s
    Members:
    Agent/1001 (Not in use) has taken no calls yet
    Agent/1002 (Not in use) has taken no calls yet
    Agent/1003 (Not in use) has taken no calls yet
    Agent/1000 (Not in use) has taken no calls yet
    No Callers**

    Dialplan from extension_customs.conf on Elastix1.
    [login-agents]
    exten => 4900,1,Answer
    exten => 4900,n,NoOp(Logging Agents)
    exten => 4900,n,AgentCallbackLogin(1000,s,4901@from-internal)
    exten => 4900,n,AgentCallbackLogin(1001,s,4902@from-internal)
    exten => 4900,n,AgentCallbackLogin(1002,s,4903@from-internal)
    exten => 4900,n,AgentCallbackLogin(1003,s,4904@from-internal)
    exten => 4900,n,AgentCallbackLogin(1004,s,4905@from-internal)
    exten => 4900,n,NoOp(All Logged)
    exten => 4900,n,Hangup()

    [catchcalls]
    exten => 4901,1, Goto(amessage,s,1)
    exten => 4902,1, Goto(amessage,s,1)
    exten => 4903,1, Goto(amessage,s,1)
    exten => 4904,1, Goto(amessage,s,1)
    exten => 4905,1, Goto(amessage,s,1)

    [amessage]
    exten => s,1,Answer()
    exten => s,2,Wait,2
    exten => s,n,Playback(thank-you-cooperation)
    exten => s,n,Playback(hello-world)
    exten => s,n,Hangup()


    Outbound campaighn start and broadcasting work.

    But on Elastix2 is not work. :blush:
    Agent is not logging.
    elastix CLI> agent show online
    0 agents online

    elastix CLI> queue show 3408
    3408 has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime), W:0, C:0, A:0, SL:0.0% within 0s
    Members:
    Agent/004 (Invalid) has taken no calls yet
    Agent/003 (Invalid) has taken no calls yet
    Agent/002 (Invalid) has taken no calls yet
    No Callers.

    Dialplan from extension_customs.conf on Elastix2.
    [login-agents]
    exten => 1111,1,Answer()
    exten => 1111,n,NoOp(Logging Agents)
    exten => 1111,n,AgentCallbackLogin(002,s,3996@from-internal)
    exten => 1111,n,AgentCallbackLogin(003,s,3997@from-internal)
    exten => 1111,n,AgentCallbackLogin(004,s,3998@from-internal)
    exten => 1111,n,NoOp(All Logged)
    exten => 1111,n,Hangup()

    [catchcalls]
    exten => 3996,1,Goto(amessage,s,1)
    exten => 3997,1,Goto(amessage,s,1)
    exten => 3998,1,Goto(amessage,s,1)

    [amessage]
    exten => s,1,Answer()
    exten => s,2,Wait,2
    exten => s,n,Playback(thank-you-cooperation)
    exten => s,n,Playback(hello-world)
    exten => s,n,Hangup()
     

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