Broadcast messages with Elastix’s Call Center Modu

uhtann

Joined
Feb 15, 2010
Messages
4
Likes
0
Points
1
#1
I'm have 2 Elastix with same version of Asterisk - 1.4.36 Elastix - 1.6.2-27 CallCenterModule - 1.5-3.9
First is in laboratory, Second is working PBX.

Read this manual and broadcasting work fine on Elastix1.
elastixCLI> agent show online
1000 (IVR Outbound 1) available at '4901@from-internal' (musiconhold is 'default')
1001 (IVR Outbound 2) available at '4902@from-internal' (musiconhold is 'default')
1002 (IVR Outbound 3) available at '4903@from-internal' (musiconhold is 'default')
1003 (IVR Outbound 4) available at '4904@from-internal' (musiconhold is 'default')
4 agents online *
elastixCLI>* queue show 4006
4006 has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime), W:0, C:0, A:0, SL:0.0% within 0s
Members:
Agent/1001 (Not in use) has taken no calls yet
Agent/1002 (Not in use) has taken no calls yet
Agent/1003 (Not in use) has taken no calls yet
Agent/1000 (Not in use) has taken no calls yet
No Callers**

Dialplan from extension_customs.conf on Elastix1.
[login-agents]
exten => 4900,1,Answer
exten => 4900,n,NoOp(Logging Agents)
exten => 4900,n,AgentCallbackLogin(1000,s,4901@from-internal)
exten => 4900,n,AgentCallbackLogin(1001,s,4902@from-internal)
exten => 4900,n,AgentCallbackLogin(1002,s,4903@from-internal)
exten => 4900,n,AgentCallbackLogin(1003,s,4904@from-internal)
exten => 4900,n,AgentCallbackLogin(1004,s,4905@from-internal)
exten => 4900,n,NoOp(All Logged)
exten => 4900,n,Hangup()

[catchcalls]
exten => 4901,1, Goto(amessage,s,1)
exten => 4902,1, Goto(amessage,s,1)
exten => 4903,1, Goto(amessage,s,1)
exten => 4904,1, Goto(amessage,s,1)
exten => 4905,1, Goto(amessage,s,1)

[amessage]
exten => s,1,Answer()
exten => s,2,Wait,2
exten => s,n,Playback(thank-you-cooperation)
exten => s,n,Playback(hello-world)
exten => s,n,Hangup()


Outbound campaighn start and broadcasting work fine.

But on Elastix2 is not work. :blush:
Agent is not logging.
elastix CLI> agent show online
0 agents online

elastix CLI> queue show 3408
3408 has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime), W:0, C:0, A:0, SL:0.0% within 0s
Members:
Agent/004 (Invalid) has taken no calls yet
Agent/003 (Invalid) has taken no calls yet
Agent/002 (Invalid) has taken no calls yet
No Callers.

Dialplan from extension_customs.conf on Elastix2.
[login-agents]
exten => 1111,1,Answer()
exten => 1111,n,NoOp(Logging Agents)
exten => 1111,n,AgentCallbackLogin(002,s,3996@from-internal)
exten => 1111,n,AgentCallbackLogin(003,s,3997@from-internal)
exten => 1111,n,AgentCallbackLogin(004,s,3998@from-internal)
exten => 1111,n,NoOp(All Logged)
exten => 1111,n,Hangup()

[catchcalls]
exten => 3996,1,Goto(amessage,s,1)
exten => 3997,1,Goto(amessage,s,1)
exten => 3998,1,Goto(amessage,s,1)

[amessage]
exten => s,1,Answer()
exten => s,2,Wait,2
exten => s,n,Playback(thank-you-cooperation)
exten => s,n,Playback(hello-world)
exten => s,n,Hangup()
 

Members online

No members online now.

Latest posts

Forum statistics

Threads
30,916
Messages
130,922
Members
17,598
Latest member
giornaso
Top