Billing page blank

quackers

Joined
May 1, 2009
Messages
22
Likes
0
Points
0
#1
My last issue to resolve with elastix is the billing.

I've setup Rates, and when i go to Reports -> Billing - Destination Distrubtion i can see all the calls for the day being split into the different rates.

If i go to Billing report i get no data :blink: . So i cannot get a report on costs per phone, because there is no data. Now the data has to be there our it would not make those nice looking pie charts.

Whats the fix? Its 1.5.2 and i use DAHDI
 

rafael

Joined
May 14, 2007
Messages
1,454
Likes
1
Points
0
#2
Hi quackers,

I am not sure, but it might me an error about memory in php.Try editing this file:
Code:
/etc/php.d/elastix.ini
and change:
Code:
memory_limit = 64M
to:
Code:
memory_limit = 128M
If it does not work, ssh to your server and run the following command:
Code:
tail -f /var/log/httpd/error_log
Reproduce the error and copy the output that gets generated while the error occurs.

Regards,

rafael
 

quackers

Joined
May 1, 2009
Messages
22
Likes
0
Points
0
#3
Thanks rafael, tried changing the memory limit to 128 but still no luck.

Just so you can see exactly what i'm talking about.

Here is the screen with the pie

So data is there

Here is the billing screen.


No errors shown on the billing screen just no information :(

I ran tail -f /var/log/httpd/error_log

All it sends back to screen is below, not sure i'm doing it right...

[root@elastix ~]# tail -f /var/log/httpd/error_log
mISDN_close: fid(16) isize(131072) inbuf(0x99db060) irp(0x99db060) iend(0x99db00)
ls: /var/www/html/backup/*.tar: No such file or directory
ls: /var/www/html/backup/*.tar: No such file or directory
basename: missing operand
Try `basename --help' for more information.
/bin/ln: creating symbolic link `/var/spool/asterisk/voicemail/device/364' to `var/spool/asterisk/voicemail/default/364/': No such file or directory
/bin/ln: creating symbolic link `/var/spool/asterisk/voicemail/device/364' to `var/spool/asterisk/voicemail/default/364/': No such file or directory
/bin/ln: creating symbolic link `/var/spool/asterisk/voicemail/device/364' to `var/spool/asterisk/voicemail/default/364/': No such file or directory
/bin/ln: creating symbolic link `/var/spool/asterisk/voicemail/device/364' to `var/spool/asterisk/voicemail/default/364/': No such file or directory
 

rafael

Joined
May 14, 2007
Messages
1,454
Likes
1
Points
0
#4
Not sure, but can you try with a longer time period?

Regards,

Rafael
 

quackers

Joined
May 1, 2009
Messages
22
Likes
0
Points
0
#5
Tried with dates being over the last week, but nothing still no data on the billing report page. :blink: , and again the data is there because if i change the destination distibution to the last week for the date range i get a different pie.
 

rafael

Joined
May 14, 2007
Messages
1,454
Likes
1
Points
0
#6
mmm this is weird. I just test with our installation and it is working. We are using elastix 1.5.2 with the latest updates.

regards,

rafael
 

quackers

Joined
May 1, 2009
Messages
22
Likes
0
Points
0
#7
I've still been unable to get this report page to show any data, and i have no idea what to do next to get a billing report out of elastix :( There is well over a months worth of call data in there, just need to see it.

Noticed somebody elso has reported a bug that is almost like my issue, http://bugs.elastix.org/view.php?id=127 but that is for mIDSN and its an ISDN line i am using, just not mISDN.
 

shaggy

Joined
Apr 17, 2010
Messages
5
Likes
0
Points
0
#8
Any news, i have the same problem.


Please help anyone
 

quackers

Joined
May 1, 2009
Messages
22
Likes
0
Points
0
#9
No i gave up in the end. Still does not work for me either :(
 

shaggy

Joined
Apr 17, 2010
Messages
5
Likes
0
Points
0
#10
went into file manager, dahdi_channels.conf

I had group 0,11 in there, and removed 0 and it works now

; Span 1: TE4/0/1 "T4XXP (PCI) Card 0 Span 1" (MASTER)
group=11
context=from-pstn
switchtype = qsig
prilocaldialplan=unknown
pridialplan=unknown
signalling = pri_cpe
channel => 1-15,17-31
context = default
group = 63
 

Members online

No members online now.

Latest posts

Forum statistics

Threads
30,915
Messages
130,920
Members
17,595
Latest member
feparra121
Top