Avant fax failed to send mail for failed faxes!

Discussion in 'General' started by johnme, Sep 10, 2010.

  1. johnme

    Joined:
    Nov 28, 2008
    Messages:
    148
    Likes Received:
    0
    Hello

    I use elastix 1.3.2 with avantfax.
    As you can see in the log avantfax failed to send the mail for the failed fax.


    ZZZZZZZZZZ=a phone number with a failed fax
    XXXXXXXXXX=a phone number with succesfull fax send



    10.09.2010 15:07 class UserAccount> Login successful for 'admin' from IP: '192.168.123.21'
    10.09.2010 14:32 send_mail> MAIL ERROR:
    10.09.2010 14:32 send_mail> FAILED to send ':-( fax: ZZZZZZZZZZ 10.09.2010 14:32' to john@local.pbx from 'root@localhost' - /var/www/html/avantfax/tmp/2010-09-10-ZZZZZZZZZZ-143210/fax.pdf (ZZZZZZZZZZ.pdf)
    10.09.2010 14:32 convert2pdf> created /var/www/html/avantfax/tmp/2010-09-10-ZZZZZZZZZZ-143210/fax.pdf in 6.5ms
    10.09.2010 14:32 notify> Executing: doneq/q259 failed 1:22 (4)
    10.09.2010 14:29 send_mail> 'Fax 259 ???? ZZZZZZZZZZ requeued' sent to 'john@local.pbx' from 'root@localhost' - ()
    10.09.2010 14:29 notify> Executing: sendq/q259 requeued 14:30 (5)
    10.09.2010 14:26 send_mail> 'Fax 259 ???? ZZZZZZZZZZ requeued' sent to 'john@local.pbx' from 'root@localhost' - ()
    10.09.2010 14:26 notify> Executing: sendq/q259 requeued 14:27 (5)
    10.09.2010 14:15 class UserAccount> Login successful for 'admin' from IP: '192.168.123.1'
    10.09.2010 09:19 notify> Notification email sent to john@local.pbx
    10.09.2010 09:19 send_mail> 'fax: XXXXXXXXXX 10.09.2010 09:19' sent to 'john@local.pbx' from 'root@localhost' - /var/www/html/avantfax/faxes/sent/2010/09/10/XXXXXXXXXX/091902/fax.pdf ()
    10.09.2010 09:19 FaxArchive> userid '1' has changed description for faxid '291' to ''
    10.09.2010 09:19 class ArchiveOut> fax '/faxes/sent/2010/09/10/XXXXXXXXXX/091902' sent by userid '1' to companyid '97'
    10.09.2010 09:19 convert2pdf> created /var/www/html/avantfax/faxes/sent/2010/09/10/XXXXXXXXXX/091902/fax.pdf in 3.6ms
    10.09.2010 09:19 notify> Executing: doneq/q258 done 0:55 (4)

    Can you tell me where to look for fix it?

    Thanks
    John
     
  2. andyshawn

    Joined:
    Apr 3, 2009
    Messages:
    113
    Likes Received:
    0
    I'm just curious to know if you were able to send email to john@local.pbx before? If yes, then maybe its just a bug in the application, because I don't see anything abnormal about the log that you posted.
     
  3. johnme

    Joined:
    Nov 28, 2008
    Messages:
    148
    Likes Received:
    0
    Hi

    Yes john@local.pbx work fine, this is the mailbox for almost everything happens in elastix.

    When i use winprint hylafax or jhylafax, or any other windows client for hylafax everything work fine.
    Only when i use avantfax i dont get the mail for failed faxes.
    Any other mail work fine.
    As you can see in the log in my first post, the first fax works fine because it is a successfull one.
    But the second has the problem.

    Can you tell me where is the file that avantfax use for prepair and send the mail for failed faxes?

    Thanks
    John
     
  4. andyshawn

    Joined:
    Apr 3, 2009
    Messages:
    113
    Likes Received:
    0
    Ok then John. I am not sure how to solve this problem. I will leave this for one of the more advanced elastix guru.
     
  5. johnme

    Joined:
    Nov 28, 2008
    Messages:
    148
    Likes Received:
    0
    Hi

    I'm very comfused now.
    I've made some tests on avantfax and now everything works fine.
    I didn't fix anything, and now everything works fine.

    I don't use avantfax very often and maybe it was the first time avantfax tried to send a failure message. But is there an explanation on that behavior?

    I'll come back if something goes wrong again.

    Thanks
    John
     

Share This Page