Autodialer or Rate ?

Reaper

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Jun 16, 2008
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#1
Hello, one of our client wants to have a simple web interface with one agent to load his .csv and start dialing. I did a setup with elastix however i have couple of questions:

1. Elastix uses predictive dialer, where do i set the rate ? (x calls per agent ect)
2. Is it possible to do a manual dialing, for example initiate calls with a button, something like "Next Client" (load csv before)
3: How many calls Elastix dialer generates per agent ? What is the default strategy.

Thank you.
 

Megabyte

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Mar 28, 2009
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#2
Hi, Elastix dosent have manual dial yet. you can set up the maximun numbers of channels per campaing when you are creating the campaing in Max. used channels, but you dont have a ratio option.
 

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