auto attendant does not always accept tones

oomph

Joined
Aug 20, 2008
Messages
8
Likes
0
Points
0
#1
My phone system seems to be working well, the only complaint that I've gotten is that the auto attendant sometimes won't accept user input.


For example "Dial 2 for sales"

User dials the "2" key on their phone and it does not pass the tone through.

Are there any options or tweaks that I could look into resolving this issue?


My setup is done via a PRI trunk.


Thanks!
 

lfain

Joined
May 11, 2008
Messages
22
Likes
0
Points
0
#2
Did you increase rxgain in zapata*.conf for the PRI channels? If so, then it definitely can affect the DTMF recognition.
 

Members online

No members online now.

Latest posts

Forum statistics

Threads
30,902
Messages
130,887
Members
17,565
Latest member
omarmenichetti
Top