Answer supervision problem

walidouda

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Apr 1, 2009
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#1
I was trying to use follow me feature to ring the extension then mobile phone then go back to voice mail.
the extension rung successfully then the mobile phone but if mobile not answered it will stuck there and keep ringing until the line disconnected and will not go back to voice mail.

in the CDR report I found that all external calls are marked as answered even if no one pick the remote phone.

It seems the system recognize all external calls as answered so it doesn't forward the call in follome to the voice mail.

Any suggestion to fix this issue?

Thanks
 

walidouda

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#2
Any one has any experience how to solve answer supervision issues?
 

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