Announcement on Call Waiting help!!!

pnog

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Sep 4, 2009
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#1
Hello,

I've a BRI Trunk, I've call waiting activated.
When the two channel are occupied, the third caller doesn't hear any signal, and I get this message:
Call Waiting on PMP sending RELEASE_COMPLETE

After the first or second caller hangup, the third caller heard calling tone and all works fine.

What I want to do is that the third call hear one announcement, for example:
"Your call will be answered in a few moment, please wait"

Many thanks for your help.
Pedro.
 

pnog

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#2
Any suggestion ?

Best regards.
PN
 

pawels

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#3
In this case is not possible to play announcement.
 

pnog

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#4
Thanks for the answer.
What about music, is it possible ? Or some kind of signal ?

Like it is now, looks like there is some kind of malfunction.

Thanks.
PN
 

pawels

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#5
As you said you've bri trunk so if all channels are occupied you can't play any prompt or music.
Some telco operators provides such service - music on waitnig.

In your case maybe is good idea to install another one bri trunk and rout all calls to the queue.

Best regards,
Pawe
 

pnog

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#6
What about busy tone ?

Is possible to configure that ?
 

mbit

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#7
As others have said this issue will be at the carriers end. Unfortunately if you want to do something with the call you will have to install another service or speak to the carrier.
 

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