Alert-Info processing

Discussion in 'General' started by zaritronic, Nov 19, 2009.

  1. zaritronic

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    When the ALert-Info field is used (by the way, is the inbound route section the only place where it is useable?) it is not passed along with the flow of the call, as soon as the destination target is not an extension.

    For example, think of the following call processing flow:

    Inbound Route --> Announcement --> Time Conditions --> IVR --> Extension

    The Alert-Info field set in Inb. Route does not reach the Extension which is the user of the information.

    Any advise to go around this issue?

    Thanks,
    Aron
     

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