Alert Agents on Incoming call in the Call Center.

Discussion in 'General' started by sepak, Mar 30, 2011.

  1. sepak

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    Hi members,

    I need help! Am trying to figure out without success how agents can be alerted before a call is answered.

    What happens currently, is that when someone calls they are taken to the queue, when an agent is logged in he just sees a call and the call is already answered.

    Is there a way where the agent can pick up the call or a delay in which a call is picked up by the agent - instead of it being automatically answered.

    Much appreciation.

    Sepak.
     
  2. fmvillares

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    searh in the config queue in pbx about agent and join messages.....
     
  3. sepak

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    Thank you. You are a life saver.
     
  4. fmvillares

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    always remember to thanx to all of the guys with a karma up
     

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