Hi members, I need help! Am trying to figure out without success how agents can be alerted before a call is answered. What happens currently, is that when someone calls they are taken to the queue, when an agent is logged in he just sees a call and the call is already answered. Is there a way where the agent can pick up the call or a delay in which a call is picked up by the agent - instead of it being automatically answered. Much appreciation. Sepak.