Alert Agents on Incoming call in the Call Center.

sepak

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Mar 30, 2011
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#1
Hi members,

I need help! Am trying to figure out without success how agents can be alerted before a call is answered.

What happens currently, is that when someone calls they are taken to the queue, when an agent is logged in he just sees a call and the call is already answered.

Is there a way where the agent can pick up the call or a delay in which a call is picked up by the agent - instead of it being automatically answered.

Much appreciation.

Sepak.
 

fmvillares

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#2
searh in the config queue in pbx about agent and join messages.....
 

sepak

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#3
Thank you. You are a life saver.
 

fmvillares

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#4
always remember to thanx to all of the guys with a karma up
 

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