Agents can't sign in when call in queue

Discussion in 'General' started by vloose, Jan 14, 2009.

  1. vloose

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    Thought I had this one figured out, but problem came back. Using Elastix 1.4-1 beta

    If a call is in the queue I can't log an agent in to pick it up. Once the call in the queue hangs up, the agent can log in. Earlier I allowed call waiting on the device I was trying to log onto with the agent ID and it worked until I did a restart (amportal restart).

    Now with call waiting enabled on the extensions, I can not log into the the device while a call is in the queue. It appears the agent does actually log onto the device, but gets logged off quickly before a call is transfered.


    Any help is appreciated.

    --Vaughn
     
  2. vloose

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    I'm a moron, I forgot to add my incoming que in call center. Couldn't see the forest for the trees.
     

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