I'm looking for help why my agent status is always "Offline" in call center. I log an extension into the queue, The agent can take calls and the agent's info shows up in the reports. With agent 111 logged onto extension 550 asterisk -rx "agent show" displays: 111 (111) available at '550' (musiconhold is 'default') 112 (112) not logged in (musiconhold is 'default') 113 (113) not logged in (musiconhold is 'default') 3 agents configured [1 online , 2 offline] Flash operator panel shows the agent logged in as well. Dialer Status is running and appears to be configured correctly when I watch /var/log/asterisk/full. I had this working on previous installs so I know it has to be something simple I am missing, just can't seem to remember what the magical piece was that made it work before.