Agent screen shows No Active Calls

Steve24

Joined
Mar 25, 2009
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#1
Hi all,

I have some problems with call center module from Elastix. I use Elastix 1.1-6 (Latest Stable VMware Version) with vmware server.

I have configured two extensions :
PBX >> Extensions
[100]
type=friend
secret=100
record_out=Adhoc
record_in=Adhoc
qualify=yes
port=5060
nat=yes
mailbox=100@device
host=dynamic
dtmfmode=rfc2833
dial=SIP/100
context=from-internal
canreinvite=no
~~~~
[101]
type=friend
secret=101
record_out=Adhoc
record_in=Adhoc
qualify=yes
port=5060
nat=yes
mailbox=101@device
host=dynamic
dtmfmode=rfc2833
disallow=
dial=SIP/101
context=from-internal
canreinvite=no
~~~~
I have configured one queue and i have added one member (101)
PBX >> Queues
[5000]
announce-frequency=0
periodic-announce-frequency=0
queue-callswaiting=silence/1
queue-thereare=silence/1
queue-youarenext=silence/1
retry=5
strategy=ringall
timeout=15
monitor-join=yes
announce-holdtime=no
eventmemberstatus=no
eventwhencalled=yes
joinempty=yes
leavewhenempty=no
maxlen=0
member=Agent/101,0
wrapuptime=0
I have added one agent :
CALLCENTER >> Agents
agent => 101,101,101
I have created one campaign :
CALLCENTER >> Outgoing Calls >> Campaign
Name: New campaign
Range Date: 26 Mar 2009 Start 27 Mar 2009 End
Schedule per Day: 00 : 00 Start time 23 : 59 End time
Form: | form test |
Trunk: SIP/MyTrunkSIP //(only for n° 0[1-5]XXXXXXXX)
Max. used channels: 3
Context: from-internal
Queue: 5000 support
Retries: 2
Script: This is the script text ....
file :campaign.csv
100
I have started the dialer service.
Dialer Status
Current Status: Running
I logged on Agent console with 101/101. The screen shows : NO ACTIVE CALL however phones 100 and 101 are registed on X-lite.

What is the problem ??? why the dialer doesn't call the phone 100 ???

Thanks,
Steve.
 

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