Agent queue

DjBac

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May 20, 2009
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#1
On a queue, if an agent is on the phone (apart from the queue), and it's queue line is on hold, if the person that called hungs up, then the next caller gets on line, even if the agent had the queue line on hold. Is there a way to change this?

Sorry for my English!! :p

Moreover, If an agent logs in, then caller ID won't work, the only thing that I see on the screen is time connected etc.
 

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