agent console , no active call and blank

amint

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Oct 14, 2009
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#1
i already setup my elastix with call center module
but i have problem when agent login

agent can login and redirect to agent console page
but why if blank ?
like call,, script. form
also something like not work

i am very confuse about that
because many trick already try but some result

please if some people cant help me
or help to reconfigure to our server is good

thanks
 

sirsolrac

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Feb 27, 2009
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#2
The script, the form and the call info will be blank if there is no calls actives (inbound or outband, like a standby mode).

Tell us more about your scenario. If you try to do incoming calls, outgoing calls, the agent configuration on the queus, etc.
 

jadernog

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Jan 2, 2010
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#3
I'm having almost the same problem...
I fill up everything, but when im in the Agent Console, i fill up the Agent number and extention...
My Softphone rang, but nothing happens... The page still in the same...
Any sugestion?
 

saidmsl

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Nov 20, 2008
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#4
Check everything :
- campaign
- queue (in queues, agent should be A100,0 )
- extension
when the agent log in, did they receive a call asking for entering their password?
 

Sagar Shah

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Apr 17, 2011
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#5
I got the same problem and yes after logging in I am asked for a password and the directed to a screen where the call is blank, forms is blank and the script has the text i had put while creating a campaign.

There are no active calls and the time is at 00:00.

What is the next step?
 

trkostas

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Oct 20, 2009
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#6
the script and form will popup among the callers iifo as soon as you will be connected to a caller or called party, when the call hang up the screen will be blank again
 

anuces

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Nov 3, 2011
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#7
I'm also facing same kind of problem.
For inbound Call Center, My agent is successfully receiving a call, BUT the Agent Console remains Inactive i.e No Active Call Status remains same, Call Duration remains 00:00, No Customer CLI.


please help me .
 

chavadore

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Jun 29, 2010
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#8
you need to first create the agents and their hours of rest if needed, also need to set up the queues, and then create the campaign corespondiente either input or output and last-Login in the extension in the number of agent you will use

regards
 

anuces

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Nov 3, 2011
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#9
I'm also facing same issue.
while using Elastix as Inbound Call center, Agent is receiving the calls, Voice is also fine, BUT agent is not receiving any info on the Agent's Web GUI.
Page remains on "NO Active Call" & Time 00:00:00.


While for outbound, web page shows this info.
 

jgutierrez

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#10
That means that you haven't configured an inbound campaign, also keep in mind that the elastixdialer service should always be running
 

cucup_wawaw

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#11
i'm facing same problem.. anyone has solved it yer???
thanks before
 

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