agent console doesn't shows

juangallego

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Aug 10, 2008
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#1
I have elastix 1.1.7 with extensions, a queue, a sip trunk, an operator user, default incoming routes and a default outbound route.

In the call center module I setup an incoming calls campaign with my only queue, I created also 4 agents with agent numbers 1 to 4.

I login to elastix with my operator user and go to callcenter tab and call center console. I enter the agent number and my extension (104), phone rings I enter the agent password with my phone and I recieve the message that agent is logged in and start to listern the hold music. However the agent console never shows up after these, even if I go to asterisk console via ssh I can see that the agent is registered with 'show agents' command.

I activate php error log and found that when I submit the agent console register form some errors appear in the log:

[11-Aug-2008 03:23:15] Mon, 11 Aug 2008 03:23:15 +0000 - Got event.. newchannel
[11-Aug-2008 03:23:15] Mon, 11 Aug 2008 03:23:15 +0000 - No event handler for event 'newchannel'
[11-Aug-2008 03:23:15] Mon, 11 Aug 2008 03:23:15 +0000 - Got event.. newcallerid
[11-Aug-2008 03:23:15] Mon, 11 Aug 2008 03:23:15 +0000 - No event handler for event 'newcallerid'
[11-Aug-2008 03:23:15] Mon, 11 Aug 2008 03:23:15 +0000 - Got event.. extensionstatus
[11-Aug-2008 03:23:15] Mon, 11 Aug 2008 03:23:15 +0000 - No event handler for event 'extensionstatus'

Does this events have anything to do with the agent console not appearing?
what can I check to fix this problem?
 

juangallego

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#2
solved

I solved the problem
What I did was using 4 digits on queue number and agent number and making sure the incoming queue was placed as my destination on my default incoming route.
I found very usefull this post: http://www.elastix.org/index.php?option ... 1&catid=19
 

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