Hi everybody, I'd appreciate insight to ensure I am understanding the role Elastix and VOIP can play... ~~~~~~~~~~~~~~~~~~ Background ~~~~~~~~~~~~~~~~~~ I am located in the United States. I have a brick-n-mortar business in State "A." That business has a primary phone number that I want to keep and use. It has an old PBX (I'm willing to eliminate or replace with Elastix), 3 analog phone lines, 2 phones, and 1 credit card machine. I plan to set up a main office in State "B." to handle scheduling for the business in State "A." In that office I'd like to setup Elastix, have 2 phones, 1 fax, and 1 credit card machine. I am considering running that office entirely on SIP trunks. ~~~~~~~~~~~~~~~~~~ Goals ~~~~~~~~~~~~~~~~~~ My goal is to retain my main phone number (that's what clients know to call), and be able to route incoming calls directly to the business when they are staffed to handle it, and all other times route the calls to the main office in State B (but avoid the long-distance forwarding charges on the analog lines.) ~~~~~~~~~~~~~~~~~~ Possible Solution? ~~~~~~~~~~~~~~~~~~ With my current understandings, I'm thinking a solution could be: * Keep the analog line in State A, and keep that primary phone number associated with it. * When folks call in for scheduling, it can sometimes go to the business in State A, BUT, when the staff there cannot handle the calls, they (OR I at the main office) can forward those calls to another number local to State A that is attached to a SIP trunk which can thus forward to State B and ring the phones there. ~~~~~~~~~~~~~~~~~~ Questions ~~~~~~~~~~~~~~~~~~ Am I understanding how this all works? Am I convoluting a process that could be simplified? Is there a better approach? Are SIP trunks reliable enough to not lose calls/business? Many thanks for your thoughts/insights!