Advanced reporting software

rambo100000

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Oct 17, 2008
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#1
Hello everyone,

There is a site or software that you are able to install on Elastix or Trixbox that is able to generate more advanced reporting but I for got the name or does any one know how any better ones.

I need to be able to generate reporting like hold time, droped calls, wait on in The q, agent reporting ect.

any help would be great.
 

dicko

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rambo100000

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#3
Thats it thank you.
 

emadrigal

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#4
I think Asteric Call Center Stats could be usefull an it has a free version.

http://www.asternic.biz/

But i´m trying to find a way to install it on my system with Centos 5.4 since last Friday with no results. If you find something please tell me.
 

Wood

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#5

Lee Sharp

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#6
A lot of good links in this post... Perhaps they should be in an FAQ or something. :)
 

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