Add identifier to the incoming caller ID

telecomtechnician

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#1
Hi there

I have three incoming routes through two sip trunks. They work fine, but I need to identify the incoming call additional to the number is calling. I see the caller id info of the number that is dialing into the queue, but I do not know from which inbound route the call is coming to the call center agents, how do I add an identifier to the incoming caller ID?

I try to put the CID name prefix in each incoming route, but it did not work.

Waiting for your comments

David Medina
 

Patrick_elx

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Dec 14, 2008
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#2
I'm using the CID prefix on my different inbound routes and it does work. I see the prefix in front of the name on my cisco 7960. Even after the superfecta caller id lookup.

I don't know how it works however in a queue.

Try to look in the log if the prefix was added, and if so why it is not propagated to your phones.
 

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