about the agent console

dreamwavering

Joined
Nov 18, 2008
Messages
10
Likes
0
Points
0
#1
Hello, all

When a call dial into the Queue, if the called ended the call, on agent side:
- If hangup, then agent will log out automatically
- If don't hangup, then there will be beep sounds, and the line of this agent is busy, the calls cannot dial in

I think this is not the normal scenario, is it the problem or misusing of it?

Thanks,
Dreamwavering
 

telecomtechnician

Joined
Jan 8, 2008
Messages
422
Likes
0
Points
16

Members online

No members online now.

Latest posts

Forum statistics

Threads
30,902
Messages
130,887
Members
17,566
Latest member
Fpino
Top