about the agent console

Discussion in 'General' started by dreamwavering, Nov 23, 2008.

  1. dreamwavering

    Joined:
    Nov 18, 2008
    Messages:
    10
    Likes Received:
    0
    Hello, all

    When a call dial into the Queue, if the called ended the call, on agent side:
    - If hangup, then agent will log out automatically
    - If don't hangup, then there will be beep sounds, and the line of this agent is busy, the calls cannot dial in

    I think this is not the normal scenario, is it the problem or misusing of it?

    Thanks,
    Dreamwavering
     
  2. telecomtechnician

    Joined:
    Jan 8, 2008
    Messages:
    422
    Likes Received:
    0

Share This Page