A question for the call center?

craagle

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Feb 4, 2011
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#1
Hi Everybody,

We have established a small call center. But I want to do something like this, I would like to tell you with an example scenario;
Subscriber calls;
And my Asterix IVR plant welcomes him/her instantly…
Subscriber will be guided to press ‘4’ in order to dial the PSTN or G.S.M. tel no’s of the person whom he/she wants make a telephone conference…

System will dial the numbers via the trunk that I have established through my VoIP Provider, and will find the distinct subscriber and include him/her into the telephone conference.

I have managed the connection to VoIP Provider but tele-conferencing sucks..How can we overcome such a problem..

Thanks for all responses..

Sincerely
 

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