3rd question today (Direct transfer to voice mail)

sirbones

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#1
Hi all

My last question for now

Call comes into operator, operator determines that person the client wants to talk to is away. How can they direct the call right into the persons voice mail?


Thanks
 

dicko

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#2
by default *<ext> changeble in "general settings"
 

sirbones

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#3
Hi Dicko

I tried this, here is what I did and phones used

On soft phone, I called from extension 220 to extension 221
On extension 221, I pressed transfer and dialed *222

it came back on extension 220 that 220 is not available and it hangs up.

In my general settings, I have it setup with the * for direct voicemail dialing

Any advice on this would be great..

I have tried this from pstn dialing as well and get the same basic result, what ever phone is trying to do the *<ext> is hearing a message play back that their extension is unavailable even though the transfer is to someone elses voicemail


Thanks
 

dicko

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#4
Srat at the beginning,

dial *221 from 220, does it go to 221's voicemail box (no announcement given)
 

rafael

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#5
I just tested and it works great. I get a message that the user is not available please live a message and then the voice mail. sirbones, are you sure that ext 222 has a voicemail.

Regards,

Rafael
 

sirbones

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#6
Hey

Yes, it has voice mail

It was something to do with the *

As soon as I require **<ext> it works like a charm

We have elected to use the ** option

Now having an issue from polycom 500 series phones where if you lift the receiver and dial *97 it starts the hook before the 7 is executed.

Appears to be a polycom digimap issue so I will hash that out next

Other than that, things are coming together


Thanks

Sirbones
 

Kevin

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#7
anybody?
 

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