1 station cannot pickup external calls

Discussion in 'General' started by phil_swift, Apr 17, 2011.

  1. phil_swift

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    Hi, I am a total newbie and have started to read 'without tears'. In the meantime I have 1 station that cannot pickup an incoming call from the main extension.Other stations can pick it up OK. I assume this is a setting in this particular extension? What checks should I make? Apologies for not being up to speed yet. Phil
     
  2. danardf

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    Hi and welcome to our Elastix Forum.

    pickupgroup and callgroup must have a numeric value.

    Example:
    pickupgroup=1
    callgroup=1

    callgroup=1-9
    ..etc

    Next you could you *8 or **

    *8 for General Call Pickup
    ** for Directed Call Pickup, so: **100 to pickup the call from 100.

    So, put the same value to putting every extensions into the same group

    Regards
     
  3. phil_swift

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    HI Danardf,

    Thanks for the welcome, I am used to Definity/Lucent so its similar I guess. I just looked at 'no tears' about this and related it to your post. Thanks for your help.

    Phil
     

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