callcenter

  1. Implement wrap-up via automatic pause

    Hello everyone, Would it be possible to implement wrap-up as automatic pausing of agents at the end of each call, and let agent to chose when his wrap-up is finished? It seems as though a few solutions out there have an option to have agents go to a "paused" state after finishing a queue call...
  2. lavariega

    Elastix call center Dont hangup the calls

    Good morning. I need some of help. I have a Elastix with call center system and I have this problem: When I use de callcenter System after time (3 months ); the system have a delay (40 secons ) to hagup the call when the call finished or the agent click on the button "hangup." I use call...
  3. Problema con callcenter en Asterisk11/Elastix4.0

    Realicé la instalación y configuración del modulo de callcenter, agente y cola. Al momento de realizar el logueo desde la consola de agente, se realiza la llamada a la extensión solicitando la clave de manera correcta, al colocar la clave me indica "Numero Conectado Al Sistema" y los log de...
  4. Migracion de 2.4 a 5, con callcenter , como estimar las licencias

    Saludos , tengo un sistema en elastix 2.4 operando con 80 extensiones en telefonos Digium , grandstreem mas 4 media gateway grandstreen FXS de 24 ext cada uno, un call center de 10 agentes con trafico alto, dos enlaces E1 (60 canales), 1 grupo troncal sip con otra central , por el problema de...
  5. CallCenter don't register transfers

    CallCenter module don't register transfers in it's report in case, when transfer is made by phone, not from web gui. It's obviously not right - all call transfers must be taken into account. So, I place here an improvement issue. If it's not right place for this - please, point me a correct...
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