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  1. Failure log

    where can i get a report on reason for failure in the call center module. I have configure the elastix-1.2 call center-1.2 for outbound call and every thing is working but not able to get the reason for failure call (whether number is busy/invalid number/call is not picked etc). Is there...
  2. wrap-up time in the outbound queue

    I configured the wrap-up time as 15 seconds in the outbound queue, it works as 1. If the callee rejected or did not pickup the call, the dailer waits 15 second to dail out next call 2. If the calledd attend the call and hangs up, then dailer makes next call immedatly and maps to agent only...
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