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  1. vloose

    Dead calls from queue using PRI

    I am having an issue with calls being transfered to agents from the queue being dead. The agent can't hear the customer and the customer can't hear the agent. When we call the number back that shows up in in Caller ID, the customer tells us they did call and they had hold music and then the...
  2. vloose

    SIP trunk problem

    I have a T1 for in incoming call center. I am using a SIP trunk (Callcentric) for outbound calls for long distance cost savings. If I lose connectivity to my DNS servers (DNS is external to my phone system network so If I lose internet connection I lose DNS) my internal phones become...
  3. vloose

    This one should be easy

    I rebooted my phone system the other night and ever since I can't get my phones connected to the external interface to register. All phones on the internal interface work great. Same exact thing happens with my test server. Sounds just like a firewall to me, but: iptables -L -n Chain...
  4. vloose

    OpenVox D110P

    I can't seem to get my OpenVox D110P to work with my T1 circuit. Everywhere I read makes it sound like it should pretty much just work after a hardware detect, but I must be missing something. I have tried elastix 1.3.2, 1.4.4 and 1.5rc4 and get the same results from all. I get a busy...
  5. vloose

    Where is the Call Center Database/Tables?

    I am trying to find the tables that Call Center uses to build its reports. I did some hacking to make agent login/logout simple from the phone *7### for log in *8### for logout. It appears reports don't work now so I wanted to see if the data was even getting into the database. I do have...
  6. vloose

    Would like some shortcuts for logon, logoff, break

    Has anyone found a way to abbreviate the steps needed for agents to log in and out from the phone? I would like our agents to use the phones without the website to log in and out. As of now they have to log in with *8888xxxx, they are prompted for a password then prompted for an extension...
  7. vloose

    Agents can't sign in when call in queue

    Thought I had this one figured out, but problem came back. Using Elastix 1.4-1 beta If a call is in the queue I can't log an agent in to pick it up. Once the call in the queue hangs up, the agent can log in. Earlier I allowed call waiting on the device I was trying to log onto with the...
  8. vloose

    Agent Status Off Line problem

    I'm looking for help why my agent status is always "Offline" in call center. I log an extension into the queue, The agent can take calls and the agent's info shows up in the reports. With agent 111 logged onto extension 550 asterisk -rx "agent show" displays: 111 (111)...
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